Agreed to Terms, Conditions & Policies

The following Terms, Conditions, Policies and so on apply to your use of FidoFountian.com (our “Site”)  and any products or services offered at our Site.  Your use of our Site means that you accept and agree to everything on our Site which also includes but not limited to every time you call, email, text, purchase and so on.  If you do not agree to  this, please do not use or access the Site, place orders and so on.  We revise and update from time to time which is at our sole discretion. Your continued use of our Site and Communications of any kind via any platform, means that you accept and agree to the modified Terms as notification is not required and is your sole responsibility to visit frequently.  Furthermore, you have also agreed that you have read all Terms, Conditions, Policies, Product Details and so on prior to any purchase and therefore know and agree to everything.

All Custom Orders Products such as Fountains are made from scratch, made to order and can not be returned and can not be cancelled at any point in time or at any point in production stage for any reason.  All sales are final.  All rights reserved.  Subject to change and/or availability.  Please note that this is your acknowledgment and agreement. 

Since shipping carriers give anywhere from 5 to 7 Days to File a claim on your behalf,  you are required to immediately notify us in writing via email only within 2 Days of the Delivery Date that the product has not arrived, is lost, damaged and/or stolen.  The email must include your Order #, Full Billing Name, Address and Phone# as well as the Full Ship To Name, Address and Phone #.   Please note that each carrier i.e. FedEx, UPS, USPS, and so have different response times which we have no control over but usually take about 7-10 business day and is not a guarantee.  If you fail to do this, you agree that we are not responsible for product that is lost, stolen or damaged and release us of any and all liability thereof.  As such, you also agree not to dispute the charge for any reason as this also your acknowledgement and agreement.  Please note there is a $50 Processing Fee + 3.5% Transaction Processing Fee per Dispute.

All product must be new, unused and in original resellable packaging.  You must notify us in writing via email only within 5 Days of the Delivery Date.  The email must include a picture of all product,  your Order #, Full Billing Name, Address and Phone# as well as the Full Ship To Name, Address and Phone #.  There is a 20% Restocking Fee + the Return Shipping Label Cost in which both will be deducted from your Refund.  All sales on custom products are final.  No exceptions.